1. Introduction
Welcome to Nido Andino Hotel ("we," "our," or "us"). We are committed to protecting your personal data
and respecting your privacy. This Privacy Policy outlines how we collect, use, process, and protect your
personal information when you use our website (NidoAndino.com), book a room, or interact with our
services. We adhere to strict data protection standards to ensure your information remains secure.
2. Information We Collect
We collect various types of information to provide and improve our hospitality services to you:
- Personal Identification Information: Name, email address, phone number, physical
address, nationality, passport or ID details (upon check-in).
- Payment Information: Credit card details, billing address, and transaction history.
(Note: Payment processing is handled by secure third-party gateways; we do not store full credit
card numbers on our servers).
- Reservation Data: Dates of stay, room preferences, special requests, and dietary
requirements.
- Technical Data: IP address, browser type, operating system, and device information
automatically collected when you browse our website.
- Usage Data: Information about how you interact with our website, pages visited, and
time spent on the site.
3. How We Use Your Information
Your data is utilized for the following legitimate business purposes:
- To process and manage your reservations, including sending booking confirmations and updates.
- To provide customer support and respond to your inquiries submitted via our contact form.
- To personalize your experience at Nido Andino, ensuring any specific requests or room preferences
are met.
- To process payments securely and prevent fraudulent transactions.
- To comply with legal obligations, including local Chilean hospitality regulations and international
data protection laws.
- To improve our website functionality, analyze user traffic, and optimize our digital presence.
4. Cookie Policy & Tracking Technologies
Our website utilizes cookies and similar tracking technologies to enhance user experience and analyze
site traffic. We use:
- Strictly Necessary Cookies: Essential for the website to function, such as
maintaining your session during the booking process.
- Analytics Cookies: Help us understand how visitors interact with our website by
collecting and reporting information anonymously.
- Marketing Cookies: Used to track visitors across websites to display relevant
advertisements.
You have full control over non-essential cookies. Upon your first visit, you can manage your preferences
via our Cookie Settings banner, which saves your choices locally on your device.
5. Data Sharing and Third Parties
We do not sell, rent, or trade your personal information to external marketing agencies. We may share
your data only with trusted third parties under the following circumstances:
- Service Providers: IT support, secure payment gateways, and booking engine
providers who assist in operating our business. These entities are bound by strict confidentiality
agreements.
- Legal Requirements: If required by law, court order, or governmental authority, we
may disclose your information to comply with legal obligations or protect the rights, property, and
safety of Nido Andino, our guests, or others.
6. Data Security
We implement robust technical and organizational security measures to protect your personal data against
unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption for data
transmission, secure servers, and regular security audits. However, please note that no method of
transmission over the internet or electronic storage is 100% secure.
7. Your Data Protection Rights
Depending on your location, you may have specific rights regarding your personal data, including the
right to:
- Access: Request copies of your personal data.
- Rectification: Request correction of any information you believe is inaccurate.
- Erasure: Request the deletion of your personal data, under certain conditions.
- Restrict Processing: Request that we restrict the processing of your personal data.
- Data Portability: Request that we transfer the data we have collected to another
organization, or directly to you.
To exercise any of these rights, please contact our Data Protection Officer using the contact details
provided below. We will respond to your request within the timeframe required by applicable law.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in our practices,
technology, or legal requirements. Any modifications will be posted on this page with an updated "Last
Updated" date. We encourage you to review this policy regularly.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your
data, please contact us:
Nido Andino Hotel
Ruta G-25, Andes Valley, Santiago Region, Chile
Email: [email protected]
Phone: +56 2 4499 1110